We take the privacy and security of your personal information very seriously. We do not (and will never) harvest, sell, rent, lease, or share customer lists or personal information with any third party. Earning and keeping the trust of our subscribers is priority number one.
Terms and Conditions
Copyright in all visual materials on this website are held by the author/creator. Copyright in all other materials and information belongs to Queenscliff Gallery & Workshop. No material may be used for any purpose without prior written consent of the copyright holders.
Queenscliff Gallery & Workshop aims to display its artworks, information and products accurately however is not liable for inaccurate or out of date product descriptions. Note detail and colours of artworks may vary depending on your computer monitor.
Artwork prices on the website are quoted in Australian Dollars and include GST unless stated otherwise. Prices quoted for framed artwork exclude delivery costs. QG&W calculates shipping after receiving your request and delivery specifications. We are able to ship securely with insurance anywhere in the world.
Works purchased via the website will be processed and shipped upon receipt of full payment.
Artwork purchased requiring shipping will be quoted to the purchaser of the work. The purchaser can decline the quote and receive a full refund on their transaction.
Once your order has been received you will be contacted within 2 working days (please refer to our contact page for gallery closures). Orders generally ship within 2 working days. All shipped items are insured and require a signature upon receipt.
Queenscliff Gallery & Workshop use either Australia Post, specialist art transporters dependant on each artwork and delivery location. The purchaser is responsible for the cost of shipping on framed works. Please also check your responsibility for any import requirements or restrictions, licences, duties, taxes and/or government charges that may apply.
Delivery times for artworks is between 1 – 2 weeks. Where an impression is on back order, the purchaser will be notified of expected delivery time.
A purchaser seeking a refund for work purchased online, will pay in full for the safe return of the artwork. After the gallery is satisfied the work is in the condition that it was originally dispatched, a refund for the cost of the work will be sent. There are no refunds for the original cost of transporting the work. No refund is payable in the event the artwork has been damaged in anyway.
If you receive a damaged artwork or product, or one which does not match the original order, please notify Queenscliff Gallery & Workshop immediately and return the work within 10 days. Queenscliff Gallery & Workshop will investigate and advise how best to rectify or resolve the damage. The purchaser will be expected to provide all documentation along with images in the event a refund for damage is being sought.